Generate wish

Refund Policy

When you can get your money back, and when you can't. Last updated: September 25, 2026.

1. In Short

Wish Generator runs on credits. Here is the whole policy in three lines:

  • Changed your mind within 14 days of a payment and haven't spent any of its credits? You get a full refund.
  • Once credits from a payment are spent on a generation, that payment can't be refunded.
  • You can cancel renewal at any time. Your plan and credits stay active until the end of the period you paid for.

2. When We Refund

A refund is available within 14 days of the payment date, as long as no credits from that payment have been used to generate anything.

New plan or renewal

Applies to your first payment and to every automatic renewal. The 14 days start from the date of that payment.

Moving to a bigger plan

When you move to a plan with more credits, what is left of your current plan is counted toward the new one. The 14 days for that payment start on the day you upgrade, under the same rule.

Charged by mistake

A double charge, or a charge after you cancelled, is always refunded in full. Write to us and we will sort it out.

3. When a Refund Isn't Possible

We can't refund a payment when:

  • credits from it have already been spent on any generation - a text, a photo card, a video, a song or a voice greeting;
  • more than 14 days have passed since the payment;
  • the credits were free - welcome credits you get when you sign up and credits earned as bonuses have no cash value.
Every generation costs us real money the moment it runs, whether or not you keep the result. That is why spent credits can't be refunded, even if a result wasn't what you hoped for.

If a generation fails because of an error on our side and you get no result, the credits go back to your balance.

4. Cancelling Your Plan

You can cancel renewal at any time from your account. Nothing more is charged after that, and your plan and remaining credits stay active until the end of the paid period.

Cancelling stops future payments. It doesn't refund the current period - for that, see the conditions above.

5. How to Ask for a Refund

Email [email protected] from the address on your account and include:

  • the email address of your Wish Generator account;
  • the date and amount of the payment;
  • the order number from your receipt (the email from Paddle).

Payments are handled by Paddle.com, our reseller and merchant of record. Approved refunds are sent by Paddle to the card or account you paid with; how soon the money shows up depends on your bank. You can also contact Paddle directly about any order at paddle.net.

If the consumer law of your country gives you more rights than this policy, those rights apply.